Client Enablement Manager
Core
Drive customer education, platform proficiency, and engagement by owning the customer learning platform and delivering scalable enablement programs.
Role type
Client Enablement Manager
Builds
Customer learning platform (Skai University), role-based learning paths, certifications, and self-service educational resources
Domain
Digital marketing software / Customer education
Required skills
Customer education program design, 1:1 and group training facilitation, content creation (videos, guides, tutorials), cross-functional partnership, data-driven program improvement, project management, AI tool proficiency
Preferred skills
Experience with LMS platforms (e.g., 360Learning), digital advertising domain knowledge, customer advocacy/champion development, learning analytics
Technologies
Skai University, 360Learning, AI-powered tools
Responsibilities
Own and evolve the customer learning platform; design and deliver 1:1 and 1:many enablement experiences; create accessible learning content; partner with Client Success to address knowledge gaps; build customer champion programs; experiment with new learning formats and AI tools; track and analyze program metrics
Seniority
Mid-level, hands-on IC
