SENIOR MANAGER I - INFRASTRUCTURE & IT OPS - ENGINEERING & DATA COLOMBIA
Core
Lead the operational strategy for BBVA Colombia's critical IT services, ensuring stability, availability, and continuity through incident management, problem resolution, and production operations.
Role type
Senior Manager, IT Operations & Infrastructure
Builds
Critical banking services and production environments
Domain
Banking / IT Operations / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, Root cause analysis, SLA management, Production operations, ITIL framework implementation, SRE practices, Observability optimization, Team leadership, Executive reporting, Complex architecture management (Cloud, Microservices, Mainframe)
Preferred skills
Financial sector experience, Advanced ITIL certification
Technologies
Cloud, Microservices, Mainframe, ITIL, SRE
Responsibilities
Lead response to critical production events and ensure immediate service restoration. Direct root cause analysis processes to eliminate recurring problems. Ensure strict compliance with Service Level Agreements (SLAs). Supervise production processes and deployments to ensure system integrity. Implement ITIL and SRE frameworks to modernize daily operations and optimize observability.
Seniority
Senior, hands-on IC with leadership responsibilities
