Operational Design/Senior Improvement Engineer - System Division, Rakuten Bank, Ltd.
Core
Design and improve IT service operations and processes for banking systems using ITIL best practices.
Role type
Senior Operational Design Engineer (ITIL)
Builds
Operational service strategies, operation flows, and IT operation systems
Domain
Banking / Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT process design, change management, configuration management, incident management, operation flow creation, service strategy planning, current state analysis, operation improvement execution, system construction, rule planning, stakeholder negotiation, logical thinking, facilitation, presentation
Preferred skills
In-house system operation, development project management, financial system application operation, ITIL Expert certification, operation process standardization
Technologies
ITIL, Open Source
Responsibilities
Design and improve service operations using ITIL frameworks, plan service strategies for each service level, analyze current IT system operations, execute operation improvement proposals, construct necessary operation systems and rules, coordinate with internal and external stakeholders
Seniority
Senior, hands-on IC with management experience
