Operations Account Manager
Core
Lead a team to coordinate customer support processes, manage strategic accounts, and oversee order fulfillment and post-sales service for local sales units.
Role type
Senior Operations Account Manager
Builds
Customer service strategy, operational excellence plans, and optimized delivery performance for industrial clients.
Domain
Industrial manufacturing operations and customer lifecycle management
Required skills
Strategic account management, order fulfillment operations, backlog control, cross-functional issue resolution, continuous improvement, KPI management, forecasting, executive engagement
Preferred skills
Engineering background, SAP/AMSAP systems proficiency, Power BI, Salesforce, EDI, EWM, COBOL, Shop Floor Control (SFC)
Technologies
SAP, AMSAP, Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL, SFC
Responsibilities
Manage strategic customer accounts and order fulfillment operations; Lead cross-functional communication and issue resolution; Drive continuous improvement initiatives; Oversee post-sales support and claims management; Monitor account performance through KPI management and forecasting
Seniority
Senior, hands-on IC with team leadership