Customer Service Advisor (Japanese Speaking)
Core
Handle phone, email, and live chat inquiries for members and clients, resolving issues and complaints while administering membership accounts.
Role type
Customer Service Advisor (Japanese Speaking)
Builds
Client account administration and support within a global travel loyalty and benefits ecosystem.
Domain
Travel industry, customer service, loyalty programs
Deliverable
client delivery
Required skills
Japanese (JLPT N2 or above), English, Cantonese, Mandarin, customer service, problem-solving, account administration, billing and reporting
Preferred skills
Travel industry experience
Technologies
None explicitly stated
Responsibilities
Handle phone calls, emails, and live chat inquiries; address member/client enquiries with solutions; assist in investigation and resolve problems and complaints; administer membership and operations; prepare monthly billing and reports; maintain client account information and processes.
Seniority
Individual Contributor
