Japanese IT Service Desk Associate
Core
First Level IT support for a global team, handling user incidents and requests via phone, email, and chat.
Role type
First Level IT Service Desk Associate
Builds
Resolves user incidents and requests for global teams
Domain
IT Service Management / Workplace IT
Deliverable
client delivery
Required skills
General IT Knowledge, Japanese language proficiency (B2-C1), problem solving, cross-functional thinking
Preferred skills
IT Service Desk experience (6+ months), CI Hotline experience
Technologies
Microsoft Office, Microsoft Outlook, Collect
Responsibilities
Collect, document, and resolve user incidents and requests; Use knowledge base in daily business; Communicate with team management about new solutions; Support the ITSD Global Team in developing new ways of working
Seniority
Entry-level to Junior
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