EUC Infrastructure Support Engineer
Core
Provide IT services and infrastructure support for end users and systems within the Americas region, ensuring compliance with PCI-DSS controls.
Role type
Mid-level Infrastructure Support Engineer
Builds
End-user compute environments, server and network systems, and support services for clients in travel, financial services, and retail sectors.
Domain
IT Infrastructure / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC and mobility troubleshooting, server and network maintenance, backup verification, user account management, software installation and support, incident management, documentation, process improvement
Preferred skills
MDM technology support, macOS enterprise support, Avaya VOIP and Omni Channel technologies, Spanish or Portuguese language proficiency
Technologies
Microsoft Office 365, Exchange, AWS, Azure, ITSM tools, intrusion detection systems, virus scanning applications, VPNs
Responsibilities
Respond to user service requests and troubleshoot incidents, manage day-to-day incidents using ITSM tools, verify scheduled backups, install and support Microsoft Office applications, perform basic PC and network troubleshooting, maintain local servers and system backups, create and maintain user accounts and permissions, contribute to knowledge base and user guides, lead training programs
Seniority
Mid-level, hands-on IC