Customer Service Associate - German Speaker
Core
Senior Customer Care Specialist managing order management, customer service, and claims within a healthcare environment.
Role type
Senior Customer Service Associate (Order Management)
Builds
Order accuracy, claim resolution, delivery notifications, and customer support for medical products.
Domain
Healthcare / Medical Devices
Required skills
Order management, Claims processing, SAP (Sales and Distribution), Excel (advanced), 3PL liaison, Data analysis, Email/Phone support, Audit reporting
Preferred skills
ESKER experience, Healthcare distribution experience, German fluency
Technologies
SAP, ESKER, Microsoft Outlook, Excel
Responsibilities
Validate orders within cut-off times, manage and follow up on claims within SLA, maintain customer masterdata, create backorder and delivery reports, respond to customer queries via email and phone, perform daily checks on order and billing blocks.
Seniority
Senior, hands-on IC
