Special Ops Client Specialist
Core
Providing post-sale technical and non-technical customer service and support via phone, chat, text, or in-person at distribution centers for business and end-consumer customers.
Role type
Customer Service Specialist
Builds
Customer support interactions and order resolution
Domain
Medical devices / Healthcare
Deliverable
client delivery
Required skills
Customer support, issue analysis and resolution, liaison between customers and departments, routine problem solving
Responsibilities
Answering high-volume low-complexity inquiries via phone/chat/text, resolving lower-volume higher-complexity customer issues, acting as liaison between customers and production/distribution departments, providing support in walk-in service centers
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