Associate Technical Support Engineer
Hybrid
Core
Providing technical support for proprietary digital healthcare products via phone calls and inquiries.
Role type
Associate Technical Support Engineer
Builds
Customer support for e-health software solutions
Domain
Digital healthcare / e-health
Deliverable
client delivery
Required skills
technical troubleshooting, case management, attention to detail, confidentiality handling, organizational skills, prioritization, verbal communication, written communication, multi-tasking
Responsibilities
Answering technical support calls, responding to customer inquiries, monitoring response times, providing feedback to QA and development teams, managing open cases
Seniority
Entry-level / Associate