IT Business Relationship Director, Americas
Core
IT Business Relationship Director bridging IT and program operations (Resettlement, Asylum, Integration; Crisis, Response, Recovery) across US and LATAM to align IT service delivery with operational needs.
Role type
Senior IT Business Relationship Director
Builds
IT service delivery performance, strategic guidance, and cross-office knowledge sharing for humanitarian program offices.
Domain
Humanitarian aid / Non-profit operations / IT Service Management
Required skills
Relationship management, Business partnering, Program/operations management, IT service lifecycle knowledge, ITIL/Agile frameworks, KPI/SLA tracking, Escalation management, Strategic communication
Preferred skills
Spanish language proficiency, Experience in humanitarian/nonprofit environments, ITIL Foundation certification
Technologies
ITIL, Agile, Scrum
Responsibilities
Serve as senior IT partner to program leadership, maintain engagement cadence with operations directors, own escalation pathways, advise on field viability of IT solutions, broker cross-office knowledge, support IT budget planning, monitor service delivery KPIs.
Seniority
Senior, hands-on IC