IT Officer
Core
Provide first-line IT support, maintain infrastructure, and ensure security for IRC Ukraine field offices.
Role type
IT Officer (Field Support)
Builds
Reliable IT services for humanitarian staff in Ukraine
Domain
Humanitarian aid / IT Operations
Required skills
Windows OS support, Microsoft 365 administration, network troubleshooting (LAN/WAN), firewall management, ServiceNow ticketing, IT asset management, user training, backup solutions
Preferred skills
ITIL/ITSM knowledge, Starlink technology experience, Russian language proficiency
Technologies
ServiceNow, Microsoft 365, Windows Server, VMware, Active Directory, Cisco Meraki, TP-Link, UniFi, Starlink
Responsibilities
Diagnose hardware/software faults, install/configure desktops and network devices, maintain wired/wireless connectivity, implement security requirements, conduct user training, manage IT assets and licenses, troubleshoot internet connectivity
Seniority
Junior to Mid-level, hands-on IC