Desktop Support Analyst
Core
Provide on-site and remote technical assistance for hardware, software, and audio-visual equipment across 13 global offices.
Role type
Desktop Support Analyst
Builds
Hardware, software, and AV support services for internal staff
Domain
Corporate IT / Global Investment Firm
Required skills
Windows 11, MacOS, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, Virtual Desktop environments, Microsoft Office, Adobe Acrobat, ServiceNow
Preferred skills
ITIL Foundation, MCSA, A+ certification
Technologies
Microsoft Teams, Webex, Zoom, ServiceNow, Active Directory
Responsibilities
Configure, deploy, maintain, and troubleshoot hardware including laptops, printers, mobile devices, phones, and meeting room equipment; Diagnose and resolve issues related to hardware, software, business applications, operating systems, and virtual desktops; Coordinate new hire onboarding, access provisioning, and hardware upgrades; Provide troubleshooting and support for audio-visual and video conference meetings; Maintain and update hardware inventory for end-user devices.
Seniority
Individual Contributor
