Senior IT Support Engineer, China
Core
Provide on-site and remote IT support, hardware/software troubleshooting, and AV services for employees in Shanghai offices.
Role type
Senior IT Support Engineer
Builds
IT support services, onboarding workflows, and knowledge documentation for internal users
Domain
Global fintech payments platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS support, Windows hardware troubleshooting, Google Workspace administration, Zoom/Slack/Okta support, networking basics (WiFi/DNS), documentation writing, AV setup, hardware assembly/disassembly
Preferred skills
Financial services/fintech experience, hospitality background, matrix environment experience, high-growth multinational experience
Technologies
macOS, Windows, Google Workspace, Okta, Confluence, JIRA, Zoom, Slack
Responsibilities
Troubleshoot hardware and software issues for employees, manage meeting room AV equipment, run new hire onboarding sessions, write technical documentation, triage and escalate complex requests, assist with basic server room hardware tasks
Seniority
Senior, hands-on IC
