Customer Operations Coordinator
Core
Execute customer orders from receipt through billing and operational closure across Mexico and selected LATAM markets, serving as the operational link between customers, Commercial, and internal departments.
Role type
Customer Operations Coordinator
Builds
Order-to-cash processes, billing accuracy, and inventory reconciliation for retail and digital channels
Domain
Retail / Supply Chain Operations
Deliverable
product features
Required skills
SAP order management, EDI transaction processing, order validation, exception handling, returns/RMA management, billing troubleshooting, master data validation, reporting
Preferred skills
Knowledge of retail channel requirements (department stores, wholesale, digital), inventory management, process improvement
Technologies
SAP, EDI, WMS, Customer Portals
Responsibilities
Receive and validate purchase orders via EDI, email, or portals; create and maintain SAP sales orders; manage open orders and prioritize based on SLAs; troubleshoot billing blocks and invoice discrepancies; coordinate returns and RMAs; monitor system interfaces and resolve order blocks; generate operational reports on order volume and exceptions.