Client Service Expert - CDMX
Core
First-level support and order management for sales channels (SR, IR MOB/MUB) including system queries, invoicing, stock returns, and contract administration.
Role type
Client Service Specialist (Retail Operations)
Builds
Order processing, contract maintenance, and master data management for retail accounts.
Domain
Fashion Retail / Consumer Goods
Required skills
SAP, Excel, English (fluent), order management, contract administration, master data management, stakeholder management
Preferred skills
Analytics tools, knowledge of retail systems (Micros), experience with importation/examination policies
Responsibilities
Handle first-level administrative queries for sales channels, manage orders and invoicing in SAP, coordinate stock recalls and returns, administer IR MOB/MUB contracts, ensure master data completeness, support repair and logistics services, generate reports.
Seniority
Mid-level (2+ years experience)