Service Representative
Core
Frontline service representative handling student admissions, registration, and account inquiries for a university.
Role type
Service Representative
Builds
Student records, ID cards, letters, and processed forms
Domain
Higher Education / Student Services
Deliverable
client delivery
Required skills
Admissions and registration processes, student account management, policy interpretation, document processing, data accuracy, MS Office (Word, Excel, Outlook), Banner SIS/FIS, Adobe Professional, student portals (myCourses, Minerva), cross-cultural communication
Preferred skills
International student exchange program experience, mobility award administration, transfer credit evaluation, process improvement proposals
Responsibilities
Answer student and parent questions on admissions and registration, process course changes and ID cards, maintain and verify student records, prepare letters and forms, resolve issues using knowledgebase, follow up on fee payments and transcript requests
Seniority
Entry-level to Mid-level, individual contributor