Assistant Supervisor Service Point
Core
First-line service and information support for students, applicants, and the public regarding admissions, registration, accounts, fees, and immigration status at a university.
Role type
Assistant Supervisor, Student Services
Builds
Service Point operations for Arts & Science students
Domain
Higher Education / Student Administration
Deliverable
client delivery
Required skills
Supervisory skills, policy interpretation, decision-making, cross-functional collaboration, data analysis, presentation skills
Preferred skills
Customer service, project management, cross-cultural communication, knowledge of student information systems
Technologies
Banner, Microsoft Office
Responsibilities
Answer inquiries via phone, email, and in-person; resolve student issues and render decisions on tuition/immigration status; supervise and mentor staff; implement cross-training; ensure policy compliance
Seniority
Mid-level Supervisor