Director - Collections & Recovery
Core
Designing and executing end-to-end collections strategy to reduce delinquency, maximize recoveries, and ensure compliance across early-stage, high-risk, late-stage, and outsourced agency operations.
Role type
Director of Collections & Recovery
Builds
Collections strategy, operational workflows, vendor partnerships, and omni-channel communication frameworks
Domain
Consumer Financial Services / Collections & Recovery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic portfolio performance management, regulatory compliance (FDCPA, Reg F, UDAAP, TCPA), vendor and agency management, operational optimization, change leadership, data interpretation, cross-functional collaboration
Preferred skills
Hands-on compliance experience in collections, leading technology transformation initiatives, AI-assisted QA implementation
Technologies
AI-assisted QA, predictive analytics, omni-channel communication platforms, dialer systems
Responsibilities
Develop and execute companywide collections strategy to reduce delinquency and optimize recoveries; Lead early-stage, high-risk, late-stage, and specialty queue operations; Manage relationships with third-party collection agencies and technology vendors; Ensure full compliance with federal and state regulations; Lead, develop, and mentor collections managers and supervisors; Monitor portfolio performance trends and adjust tactics accordingly
Seniority
Director, strategic leadership & operational oversight
