Operations Program Manager, Capital Collections
Core
Own and evolve collections operations programs to recover overdue Stripe Capital loans while maintaining a positive user experience.
Role type
Senior IC Operations Program Manager (Capital Collections)
Builds
Scalable collections operations and recovery programs for Stripe Capital
Domain
Fintech / Financial Services / Capital Lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Program management, operational process design, hands-on casework, data-driven decision making, project management, compliance management, QA framework design, cross-functional collaboration, documentation, change management
Preferred skills
Financial services or fintech experience, collections or lending operations, SQL, automation tools, audit methodologies, regulatory frameworks knowledge
Technologies
SQL
Responsibilities
Own complex and escalated collections cases end-to-end; Design, launch, and manage collections programs aligned with business objectives; Identify opportunities to automate, standardize, and scale collections operations; Ensure regulatory and policy compliance across all collections activities; Monitor program performance through analytics and develop data-driven strategies; Partner with Product, Engineering, Compliance, and Operations teams; Build and maintain process documentation, playbooks, and training materials
Seniority
Senior, hands-on IC
