Customer Service Representative - Mandarin
Core
Deliver customer support to WebBeds partners (internal and external) by resolving inquiries, booking issues, and providing accurate information via phone, email, and chat.
Role type
Customer Service Representative (Level 1)
Builds
Customer satisfaction and positive partner relationships for a travel industry booking platform
Domain
Travel industry / Customer Support
Deliverable
client delivery
Required skills
problem-solving, active listening, critical thinking, time management, data organization, multitasking, adaptability, conflict resolution, negotiation
Preferred skills
travel industry experience, call centre experience, proficiency in relevant computer applications
Technologies
company systems, knowledge bases, communication channels (phone, email, chat)
Responsibilities
Respond to client inquiries and resolve booking issues; manage multiple priorities and tasks simultaneously; update client information and bookings in systems; collaborate with team members and other departments; adhere to service level agreements and quality standards; handle ad-hoc tasks and additional workload as needed.
Seniority
Entry-level to Junior, hands-on IC