Customer Service Representative - Mandarin
Core
Deliver customer support to WebBeds partners (internal and external) via phone, email, and chat, resolving inquiries about bookings, amendments, and system issues.
Role type
Level 1 Customer Service Representative
Builds
Customer satisfaction and trust with travel industry partners
Domain
Travel industry / Customer Support
Deliverable
client delivery
Required skills
Active listening, problem-solving, time management, data entry, conflict resolution, research, critical thinking, negotiation, adaptability, multitasking
Preferred skills
Travel industry experience, call centre experience, English communication proficiency
Technologies
WebBeds systems, official communication channels, internal knowledge bases
Responsibilities
Respond to client inquiries via phone/email/chat, resolve booking and system issues, update client information in systems, collaborate with team members, meet KPIs and SLAs, manage multiple priorities
Seniority
Entry-level / Individual Contributor