Business Improvement Lead
Core
Coordinate business projects and improve processes across Promotions, Ticketing, Finance, and Venues to help teams adopt new ways of working.
Role type
Business Improvement Lead (Change Management & Process Optimization)
Builds
New business processes and user adoption strategies for Salesforce-based systems (Halo and Rome)
Domain
Live entertainment industry / Business Intelligence
Deliverable
product features
Required skills
Project coordination, process improvement, change management, stakeholder relationship building, training material creation, testing support
Preferred skills
Curiosity about AI, understanding of live entertainment industry operations
Technologies
Salesforce, Halo, Rome
Responsibilities
Coordinate activities and track progress for business projects; Create guidance and training materials for new projects; Support testing and launch of new features; Build relationships with teams across Promotions, Ticketing, Finance, and Venues; Identify opportunities to improve business operations; Support continued development of Halo and Rome systems
