Senior Manager, CS Operations & Customer Relationship Management
Core
Manage and transform operations for new business and renewal activities for corporate accounts holding Group Life, Credit Life, and related products, while integrating group medical/HMO offerings.
Role type
Senior Manager, Corporate Operations & Customer Relationship Management
Builds
Group Life, Credit Life, and integrated group medical/HMO solutions for small groups and enterprises
Domain
Insurance (Life, Credit Life) and Health Management (HMO)
Required skills
operational management, strategic leadership, process transformation, regulatory compliance, KPI development, team mentorship, cross-functional collaboration, analytical problem-solving
Preferred skills
master's degree in business administration or operations management
Technologies
none stated
Responsibilities
Oversee daily operations for new business and renewal BAU activities; Drive process and system transformation initiatives; Collaborate with Medicard to develop integrated group medical products; Mentor and develop a high-performing corporate operations team
Seniority
Senior, hands-on IC with strategic leadership