New Business - Claims SME - Insurance Operations
Core
Insurance Operations SME supporting system enhancements, process improvements, and operational change initiatives across the insurance value chain.
Role type
Insurance Operations Subject Matter Expert (New Business/Claims)
Builds
Operational documentation, training materials, and process improvements for life insurance systems
Domain
Insurance (Life Insurance)
Deliverable
dashboards & analysis
Required skills
Life Insurance Operations, New Business, Claims, Business Requirements Gathering, Process Mapping, UAT, Impact Assessment, SOP Development
Preferred skills
Stakeholder Management, Communication, Training Delivery, System Enhancement Support
Technologies
None stated
Responsibilities
Define business and operational requirements; Map and design customer journey across business processes and systems; Support process improvement and system enhancement initiatives; Review test plans, test cases, and results; Support User Acceptance Testing (UAT); Conduct business impact assessments; Develop SOPs, process documentation, and training materials; Deliver business user training and support implementation activities
Seniority
Mid-Senior, hands-on IC