Infrastructure Compliance & Asset Management, Principal
Core
Managing outsourced IT service providers and internal teams to ensure high-quality service delivery, SLA compliance, and asset security.
Role type
Principal Infrastructure Compliance & Asset Management
Builds
IT service delivery and secure asset management
Domain
IT Operations / Service Management / Asset Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL disciplines, project management, SLA management, gap analysis, root cause investigation, policy writing, service performance governance, asset inventory management, security compliance enforcement, secure configuration hardening
Preferred skills
experience managing service delivery professionals, knowledge of systems and suppliers
Technologies
ITIL, SLA instrumentation, security agents, document management systems
Responsibilities
Manage IT partners to meet service levels and KPIs, conduct Service Performance Reviews, report on service performance metrics, align partner services with business expectations, mitigate risks via incident/problem/change management, drive continuous improvement initiatives, govern asset management and security compliance, ensure secure configuration hardening, manage document review cycles
Seniority
Principal, hands-on IC with strategic oversight
