Medewerker klantadministratie
Core
Processing customer orders, returns, and invoices for educational service providers in primary, secondary, and vocational education.
Role type
Customer Service Administrator
Builds
Order management and customer support workflows for educational publishers
Domain
Education publishing / Customer Operations
Required skills
Order processing, Returns management, Invoice handling, Webshop support, CRM system usage, Order system usage, Excel proficiency
Preferred skills
SAP knowledge, Salesforce knowledge, Education sector knowledge, Customer service experience
Responsibilities
Contact educational service providers and customers via phone and email, Process complex orders and returns accurately, Answer questions regarding orders, invoices, credit notes, and webshop usage
Seniority
Individual Contributor, Entry to Mid-level
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