Sales Support Specialist
Core
Processing and managing sales orders, booking packages, and customer master data to ensure timely order fulfillment and compliance.
Role type
Sales Support Administrator
Builds
Booking packages and order documentation for the Fire Domain program
Domain
Building systems and thermal management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
order processing, office management, accounts receivable, accounts payable, credit management, legal review coordination, government compliance, dispute management, OTC management, customer master data creation, proposal and contract review, change order processing, bid and performance bond request handling, pre-qualification support, sales force proficiency, Windows environment proficiency, Microsoft Office proficiency
Preferred skills
Paralegal experience
Responsibilities
Process orders from customers to JCI through branch sellers, review booking checklists and push back missing items prior to submission, create and align accurate customer master data, obtain certificates (insurance, tax exempt), validate credit levels, initiate legal reviews, pursue customer signatures, work through government compliance processes, process change orders, coach sellers for process improvement, review weekly booking progress and monthly metrics, manage aged POs and deals left after close, support dispute management, and contribute to annual secured volume goals.
Seniority
Mid-level individual contributor