Specialist - Human Resources Shared Services - Tier 2
Core
Analyze and answer escalated and complex HR inquiries, ensuring effective execution of HR transactions to support employees and HR professionals.
Role type
Tier 2 HR Shared Services Specialist
Builds
HR transaction execution and support for employees and HR professionals
Domain
Healthcare / Human Resources
Deliverable
dashboards & analysis
Required skills
Complex problem solving, HR transaction execution, Benefits administration, FMLA reporting, Stakeholder liaison, Process improvement, Compliance management, Multi-tasking, Documentation, Customer service
Preferred skills
Associate's Degree
Technologies
HRIS systems
Responsibilities
Troubleshoot and resolve escalated HR issues; Act as liaison with local HRBPs, HRIS, and COEs; Educate employees to build a knowledge base for Tier 1; Research and resolve complex HR scenarios; Maintain compliance requirements; Recommend process improvements.
Seniority
Mid-level, hands-on IC
