Human Resources Shared Services Benefit Specialist
Core
Tier 2 HR Shared Services Specialist analyzing and resolving escalated complex HR inquiries, specifically in Benefits and FMLA reporting, to support employees and HR professionals.
Role type
Tier 2 HR Shared Services Specialist
Builds
HR transaction execution and resolution for employees and HR teams
Domain
Healthcare / Human Resources
Deliverable
dashboards & analysis
Required skills
Customer service, problem solving, analysis and decision making, prioritization, documentation, compliance management, stakeholder liaison, process improvement, multitasking
Preferred skills
Associate's Degree
Technologies
HRIS systems
Responsibilities
Research and resolve escalated complex HR cases including Benefits and FMLA reporting. Educate employees to build a knowledge base for Tier 1 resolution. Act as liaison with local HRBPs, HRIS, and COEs. Maintain compliance requirements for HR processes. Troubleshoot issues and recommend process improvements. Document and escalate cases following appropriate processes.
Seniority
Mid-level, hands-on IC
