Patient Financial Services Representative I - FT - Days - MHW
Core
First point of contact for patients and guarantors to gather demographic, financial, and insurance eligibility information, verify coverage, and collect out-of-pocket payments.
Role type
Patient Financial Services Representative
Builds
Patient financial accounts and insurance verification records
Domain
Healthcare / Patient Access
Deliverable
client delivery
Required skills
Insurance verification, payment collection, regulatory form processing, appointment scheduling, patient identification validation, benefit determination
Preferred skills
Hospital or medical office experience, customer service experience
Technologies
Electronic health records, insurance verification systems, scheduling platforms
Responsibilities
Interview patients to obtain identification and insurance information; verify insurance benefits and coverage; collect patient out-of-pocket payments; explain policies and secure regulatory signatures; schedule appointments and referrals; confirm physician and prescription orders.
Seniority
Entry-level, individual contributor