Helpdeskmedewerker 12+
Core
First point of contact for teachers using digital learning methods, providing support via phone, email, and chat.
Role type
Helpdesk agent (customer service)
Builds
Digital learning methods and platforms for primary, secondary, and vocational education
Domain
Education technology / K12 learning
Deliverable
client delivery
Required skills
telephone communication, email communication, chat support, proactive outreach, collaboration with IT and sales teams
Preferred skills
knowledge of education sector, affinity with IT and digital work
Responsibilities
Answering teacher inquiries about access, functionality, and content; suggesting relevant webinars or training sessions; proactively calling customers to assist with new method adoption; collaborating with IT, Content Management, and Sales departments
Seniority
Entry-level / Junior
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