Technical Support Representative, Tier 1 (Mexico Remote)
Core
Responding to technical and non-technical customer queries to ensure problem resolution, system access, and optimal performance for the Turnitin product line.
Role type
Tier 1 Technical Support Representative
Builds
Client support for global education integrity solutions (Turnitin, Gradescope, etc.)
Domain
EdTech / Learning Integrity
Deliverable
client delivery
Required skills
problem-solving, communication, customer service, technical support, multitasking, computer literacy, OS knowledge (Windows/Mac/Linux), LMS experience (Blackboard/Moodle/Canvas), Microsoft Office proficiency
Preferred skills
web technologies, SaaS understanding, programming interest, additional languages (Spanish/Turkish/Japanese)
Responsibilities
Respond to customer queries via email, phone, and live chat; coordinate with Engineering and Product Management on issues and releases; assist in updating technical documentation; support strategic initiatives
Seniority
Individual Contributor, entry to mid-level