Customer Service Coordinator
Core
Supporting commercial, supply chain, and Technical Service operations with daily administrative and transactional tasks.
Role type
Customer Service Coordinator
Builds
Service agreements, purchase orders, invoices, and warranty claim resolutions
Domain
Healthcare equipment supply chain and service delivery
Required skills
quotation preparation, invoicing, purchase order creation, inventory management, ERP system proficiency, warranty claims processing, logistics coordination
Preferred skills
JDE ERP knowledge, service delivery system familiarity, independent work capability
Technologies
JDE, Trackwise, Microsoft Office
Responsibilities
Manage incoming customer queries, prepare quotations for spare parts and service contracts, perform service invoicing and document filing, create purchase requisitions and orders, maintain service agreements in ERP, manage spare part inventory and write-offs, support hardware tracking end-to-end, manage export logistics for repaired goods, support accounts receivable reconciliation, process warranty claims within 2-5 working days.
Seniority
Mid-level, independent contributor