Analyst, HR Operations

Gurgaon, Haryana, INFull-time2026-10-28 → 2026-11-10

Core

Handle escalated Tier 1 HR inquiries, manage queue operations, and process complex Workday transactions to support the global employee lifecycle.

Role type

Senior HR Operations Analyst (Employee Data Management)

Builds

HR service delivery and employee data integrity across Europe and the Americas

Domain

Healthcare / Human Resources

Deliverable

dashboards & analysis

Required skills

HR policies knowledge, Workday proficiency, ticketing systems, queue management, coaching, analytical mindset, English communication

Preferred skills

Lean certification

Technologies

Workday, ticketing systems

Responsibilities

Handle escalated Tier 1 inquiries, monitor queue performance, coach junior analysts, identify inquiry trends, support Workday transactions, review call/chat interactions, maintain SOPs and knowledge articles, liaise with HRBPs

Seniority

Mid-level, hands-on IC

About Baxter

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.