Service Operations Manager
Core
Provide direct supervision, leadership, and daily direction for a multi-site, geographically disbursed technical and customer service team focused on safety, customer satisfaction, and operational improvements.
Role type
Senior Service Operations Manager (multi-site leadership)
Builds
Service operations for rental, purchased, and Asset Advantage businesses
Domain
Healthcare equipment services
Required skills
Multi-site team supervision, recruiting and hiring, performance management, cross-functional collaboration, financial target achievement, contract renewal management, safety compliance, operational improvement, cost containment, customer relationship management
Preferred skills
Salesforce experience, related industry experience
Technologies
Microsoft Office, Salesforce
Responsibilities
Provide supervision, leadership, and mentoring for single and multi-site locations; Establish working relationships with sales colleagues and external customers; Conduct performance reviews; Achieve operational results via key performance metrics; Drive profitability through efficient execution of service resources; Direct responsibility for FFS generation and service revenue retention; Meet customer satisfaction metrics; Partner to develop quarterly business reviews; Ensure compliance with federal, state, and local regulations; Build and maintain a safe work environment.
Seniority
Senior, hands-on IC with supervisory leadership