Vice President, Cardiac Diagnostics (CDx) Services and Customer Experience
Core
Senior leader responsible for Customer Experience, CDx Services Quality, and Cardiac Monitoring Centers across multiple sites, ensuring safe, compliant, and scalable service delivery.
Role type
VP of Operations & Customer Experience (Healthcare Diagnostics)
Builds
Integrated multi-site operating strategy for cardiac diagnostic services and monitoring centers
Domain
Healthcare / Medical Device Diagnostics
Required skills
Multi-site operations leadership, workforce planning, business continuity, Lean/VIP principles, regulatory compliance, strategic planning, budget management, change leadership, talent management, risk management
Preferred skills
AI-enabled capabilities, automation, data-driven decision making
Technologies
Lean, VIP, AI, automation tools
Responsibilities
Provide executive leadership for diagnostic service operations and customer experience across multiple sites; Lead business model transformation leveraging automation and AI; Establish and execute multi-site strategy, annual operating plans, and budgets; Drive operational excellence and continuous improvement; Ensure strong quality-system execution and compliance; Build an end-to-end operating model improving patient and customer experience; Own capacity and workforce strategies for high-volume environments; Partner with cross-functional teams to translate strategy into operational priorities; Develop organizational capability through talent management and leadership development; Serve as senior site leader creating alignment and consistent operating expectations; Anticipate operational risk and ensure resilient continuity plans.
Seniority
VP, strategic leadership & multi-site management