Associate Manager, Customer Service
Core
Manage day-to-day customer service operations, order management, and sales data administration for Baxter's commercial and operational teams.
Role type
Associate Manager, Customer Service Operations
Builds
Order processing workflows, sales data reports, and customer service processes
Domain
Healthcare / Medical Devices / Supply Chain
Required skills
Order management, ERP operations (JDE, SAP), Sales data administration, Customer issue resolution, KPI monitoring, Outsourced provider management, Process improvement, Cross-functional collaboration, Compliance adherence
Preferred skills
Regulated industry experience, Project coordination, Cost optimization, System upgrade initiatives
Technologies
JDE, SAP
Responsibilities
Manage order processing (sales, returns, rentals), Coordinate sales data collection from wholesalers, Resolve customer complaints and exceptions, Monitor Customer Service KPIs, Lead system upgrade initiatives, Drive cost-reduction projects
Seniority
Manager, hands-on IC