Analyst, HR Ops - Customer Service

La Aurora, Heredia, CR💼 Full-time🗓 2026-09-23 → 2026-09-25

Core

First-level HR support analyst serving as the primary contact for employees and managers on HR inquiries and transactions.

Role type

HR Operations Analyst (Customer Service)

Builds

Employee data management, benefits administration, onboarding/offboarding processes, and HR policy support.

Domain

Healthcare / Human Resources Operations

Deliverable

client delivery

Required skills

Workday transactions, process compliance, audit management, data integrity maintenance, knowledge article creation, SOP development, issue resolution

Preferred skills

Automation, system enhancements, UAT support, process improvement initiatives

Technologies

Workday

Responsibilities

Provide customer support via phone, chat, email, and tickets on HR topics; manage end-to-end HR operations including onboarding and offboarding; maintain HR documentation and data integrity; support audits and reporting; contribute to system enhancements and automation; maintain knowledge bases and SOPs.

Seniority

Individual Contributor, Analyst level

Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About Baxter

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.