Customer Service Representative II
Core
Primary point of contact for customer inquiries across phone, email, fax, and chat channels, ensuring timely support, accurate order processing, and effective resolution of questions and concerns for healthcare products.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational success in healthcare supply chain
Domain
Healthcare / Medical Devices / Pharmaceuticals
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, conflict resolution, Microsoft Office proficiency, attention to detail, multi-priority management, system learning, stakeholder collaboration, CRM experience, ERP experience (SAP/JD Edwards), order management knowledge, medical product knowledge
Preferred skills
Experience in healthcare, medical device, pharmaceutical, or life sciences industry
Responsibilities
Serve as primary contact for inquiries via multiple channels, process customer orders accurately, resolve complaints and escalate complex issues, maintain detailed records of interactions, partner with cross-functional teams (Sales, Operations, Supply Chain, etc.), follow established processes and manage exceptions, meet customer satisfaction KPIs, participate in ongoing training
Seniority
Mid-level, experienced IC