Patient Support Coordinator
Core
First point of contact for patients managing complex health conditions, handling prescription queries, medication availability, and delivery issues via telephone.
Role type
Patient Support Coordinator (Pharmacy Support)
Builds
Safe and efficient medication delivery for patients with complex conditions
Domain
Healthcare / Pharmacy / Digital Health
Deliverable
client delivery
Required skills
telephone enquiry management, empathy, attention to detail, IT system proficiency, prioritization, problem-solving, regulatory compliance
Preferred skills
healthcare experience, pharmacy experience, handling sensitive enquiries
Responsibilities
Manage high-volume patient enquiries regarding prescriptions and medication; resolve issues by collaborating with Pharmacy and Clinical teams; maintain accurate records of patient interactions; escalate complex clinical questions to qualified professionals; guide patients on prescription processes.
Seniority
Mid-level, hands-on IC