Sr. Manager, Service & Commercial Enablement (Skaneateles, NY)
Core
Strategic connector between Global Service and commercial business partners (Sales, Marketing, Strategy, Product) to translate customer insights into differentiated service strategies and operational plans.
Role type
Senior Manager, Commercial Enablement
Builds
Service strategies, offerings, and operational plans for the FLC portfolio
Domain
Medical devices / Healthcare
Deliverable
product features
Required skills
Cross-functional leadership, influencing without authority, governance process establishment, service readiness planning, continuous improvement of service metrics, pricing and packaging strategy
Preferred skills
Experience in medical devices or healthcare, data-driven mindset
Technologies
None stated
Responsibilities
Act as primary liaison between Global Service and FLC business partners; Translate business priorities and customer insights into service strategies; Facilitate cross-functional governance teams; Build alignment between Global Service and Commercial teams; Define and evolve service offerings (installation, maintenance, connectivity, remote support); Influence service pricing and value propositions; Drive service readiness for new product introductions; Drive continuous improvement of service performance metrics
Seniority
Senior, hands-on IC with strategic leadership
