Technical Support Specialist
Core
Provide front-line technical support for Baxter's infusion systems, software applications, and connected technologies used in healthcare environments.
Role type
Level 1 Technical Support Specialist
Builds
Maintains system performance and uptime for infusion pumps and connected digital products
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
troubleshooting hardware and software, case management, ticketing systems, Microsoft Windows, general computer networking, customer service via phone and email
Preferred skills
experience with CRM or knowledge management systems
Technologies
Microsoft Windows, Microsoft Office (Outlook, Excel, Word), case management systems, ticketing systems
Responsibilities
Provide Level 1 support via phone, email, and chat; troubleshoot hardware, software, and connectivity issues; process and document customer cases; guide customers on product setup and configuration; escalate complex issues; maintain compliance with HIPAA and GDPR
Seniority
Entry-level, hands-on IC