Technical Support Representative
Core
Provide after-sales customer service and remote technical support to resolve customer issues within the UKIN region.
Role type
Technical Support Representative
Builds
After-sales service and technical support for medical devices/products
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
Remote troubleshooting, product configuration, spare part identification, pricing knowledge, documentation, stakeholder relationship management
Preferred skills
Software programming languages
Technologies
Windows operating environment, device connectivity, network design
Responsibilities
Answer customer inquiries via phone, fax, email, and IM; diagnose and troubleshoot technical problems; document customer complaints and interactions; create service orders or escalate issues; provide product configuration instructions and training; maintain relationships with distributors, customers, and internal teams.
Seniority
Individual Contributor
