District Manager Parts and Service
Core
Strategic field leadership role driving aftersales performance, revenue growth, and customer satisfaction across a defined region of automotive dealerships.
Role type
Senior IC district manager (parts and service)
Builds
Aftersales performance, revenue, and customer experience for General Motors dealerships
Domain
Automotive industry, parts and service operations
Required skills
Strategic business planning, data-driven insights, consultative influence, operational expertise, revenue growth execution, KPI management, dealership operations knowledge, automotive industry knowledge, Microsoft Excel proficiency, travel management
Preferred skills
Data analytics tools, change management, relationship building, problem-solving, conflict resolution, strategic alignment, results-driven mindset
Responsibilities
Partner with dealership leadership to execute Customer Care & Aftersales initiatives, drive revenue growth and achieve KPIs, lead standardized dealer contact processes, analyze dealership marketing and merchandising strategies, develop and execute annual Business Plans, resolve aftersales customer concerns (SPAC, CAC, TAC, Warranty, etc.), monitor and achieve performance targets (NPS, Service Training Standards, EV Compliance), apply analytical thinking to assess dealership performance and implement targeted solutions.
Seniority
Senior, hands-on IC