Field Service Engineer - Irvine, Costa Mesa CA
Core
Provide on-site third-level automotive diagnostic and repair support to GM dealerships to mitigate vehicle repurchases and reduce warranty expenses.
Role type
Field Service Engineer (Automotive)
Builds
Field Product Reports, dealer comeback processes, and service readiness feedback
Domain
Automotive / Aftermarket Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
vehicle diagnostic and repair, automotive dealership service operations, dispatch case management, ad-hoc technical training, customer relationship management, problem resolution
Preferred skills
Pico Scope proficiency, ASE Master Technician certification (A1-A9, T1-T8, L1-L3), LAN/WAN IT infrastructure knowledge, technician recruitment support
Technologies
MS Office (Word, PowerPoint, Excel, Outlook), Pico Scope, Techline tools
Responsibilities
Respond to escalated vehicle concerns leading to potential repurchases, evaluate and implement dealer comeback processes, conduct in-dealership technical training, provide field product reports to engineering, support BBB arbitration and lemon law cases, assist in dealer technician recruitment
Seniority
Mid-level, hands-on IC