Field Fleet Manager
Core
Act as a Customer Success representative for fleet customers and dealers, ensuring compliance with Fleet Services standards, driving sales/retention, and managing aftersales escalations.
Role type
Senior IC fleet area manager (customer success & network management)
Builds
Fleet services network compliance, customer satisfaction, and sales growth for GM fleet customers
Domain
Automotive (Fleet Services) + Customer Success
Deliverable
client delivery
Required skills
fleet area management, dealer network management, vehicle technical knowledge, data analysis for forecasts/results, customer relationship management, aftersales case management, internal cross-functional coordination
Preferred skills
Electrical or Automotive Mechanic engineering background
Technologies
fleet scorecard, internal CRM/escalation systems
Responsibilities
Manage relationships with dealers to ensure compliance with sales and service standards; Conduct periodic network visits to verify standards and agree on action plans; Provide visibility into fleet scorecards and drive continuous improvement; Drive fleet prospecting, sales, and retention processes; Act as the primary point of contact for key customers on aftersales and experience matters; Coordinate with internal teams to manage critical aftersales cases (e.g., immobilized vehicles); Provide feedback to Sales, Quality, Service, Parts, and Customer Success on recurring issues.
Seniority
Senior, hands-on IC