Technical Customer Service Coordinator
Hybrid
Core
Resolve technical issues for customers across the entire delivery lifecycle via phone, email, and other channels.
Role type
Technical Customer Service Coordinator
Builds
Customer support and issue resolution for industrial gases
Domain
Industrial gases
Deliverable
client delivery
Required skills
technical troubleshooting, inbound/outbound communication, record keeping, stakeholder liaison, multi-tasking
Responsibilities
Handle inbound customer queries via phone, email, and other channels; Diagnose and troubleshoot technical problems with confidence and accuracy; Proactively provide updates and resolutions through outbound communication; Maintain and update technical records to ensure accurate documentation; Liaise with internal teams to escalate and resolve complex issues