Service Operator
Core
Handle incoming service calls, schedule appointments, coordinate repair requests, and maintain compliance logs for the car service department.
Role type
Service Operations Coordinator
Builds
Efficient service workflows and customer repair experiences
Domain
Automotive retail / Service operations
Deliverable
dashboards & analysis
Required skills
Customer service, Telephone etiquette, Data entry, Record keeping, Spreadsheets, Multitasking
Responsibilities
Respond to incoming service calls, Schedule service appointments, Coordinate repair requests and parts arrival, Audit sublet invoices and dealer tags, Deliver written messages to team members, Perform reminder calls for upcoming appointments