Service Operator
Core
Handle incoming service calls, schedule appointments, coordinate repair requests, and maintain compliance logs for the automotive service department.
Role type
Service Operations Coordinator
Builds
Efficient service workflows and customer repair experiences
Domain
Automotive retail / Service operations
Deliverable
dashboards & analysis
Required skills
Customer service, telephone etiquette, data entry, record keeping, scheduling, multitasking, compliance auditing
Responsibilities
Respond to incoming service calls, schedule service appointments, manage repair requests and parts arrival notifications, audit sublet invoices and dealer tags, maintain clean work areas per safety guidelines
Seniority
Entry-level, individual contributor