Service Consultant
Core
Trusted link between customers and technicians, guiding clients through vehicle service and repair processes to ensure transparency and exceptional service.
Role type
Frontline service consultant
Builds
Customer service experience and repair workflow coordination
Domain
Automotive retail / Aftermarket services
Deliverable
client delivery
Required skills
Customer service, active listening, data recording, cash handling, shift flexibility, physical stamina
Preferred skills
None stated
Technologies
None stated
Responsibilities
Welcome and engage customers, document concerns and create repair orders, consult on recommended repairs, review completed work, process payments, coordinate workflow
Seniority
Entry-level, frontline associate
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